KDB Bank Uzbekiston / ITSM and BPM

KDB Bank Uzbekistan is looking for a company who can provide services like BPM and ITSM. We are looking for a company who can install and train employees on software such as like (JIRA, Salesforce, ServiceNow, and etc.).
Company should have official partnership with BPM and ITSM providing companies.
Thank You.

KDB Bank Uzbekistan is currently seeking a professional IT company to provide and implement an IT Service Management (ITSM) and Business Process Management (BPM) workspace platform.
Enhance IT service delivery, tracking, and governance.
Create a unified platform for tasks, incidents, and process management.
Improve visibility, accountability, and productivity across the organization.

Company Profile & Experience
Must be a legally registered IT company with at least 3 years of experience in enterprise software implementation.

Proven experience in deploying ITSM, BPM, or Workspace solutions for banks, financial institutions, or large enterprises.

Demonstrated portfolio or case studies of similar projects (preferably in regulated industries).

Expertise in ITIL-based ITSM frameworks (incident, change, problem, and service request management).
Experience in BPM workflow automation, process mapping, and integration with third-party systems.
Ability to customize the solution to fit KDB Bank Uzbekistan’s internal policies and structure.
Support for multi-language interface (English, Uzbek, Russian preferred).
Strong data security, audit trail, and access control functionalities.
Capable of providing end-to-end implementation, including installation, configuration, integration, and training.
Availability of a local or regional support team for ongoing maintenance and troubleshooting.
Commitment to provide post-implementation warranty and technical support.